We want you to be completely satisfied with your order. If you have any questions about our products or your order e-mail us from the Contact Us section of our site or call us at 610-649-4078.
Ordering Information
Please place your Hen-Feathers Collection order on-line. After we receive your order, we will send you a confirmation with your order information. Please note that we accept: Visa, Master Charge and American Express. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All personal information transmitted during checkout is secured with the latest SSL 128 bit encryption. Furthermore, credit card numbers are stored encrypted, so in the rare case of a breach of security, no sensitive information is compromised. We value your privacy!
SPECIAL NOTE: The charge on your credit card statement will appear as FDG DESIGN GROUP LLC 610.649.4078 Thank You!
Regular Delivery
Most Designs are made to order, hand molded & hand finished and will ship within 25 to 35 Business days plus 2 to 5 days for UPS shipping, a little longer for freight shipping. Certain Larger designs could take a little longer depending on the size of the design, molding and finishing process, usually about 35 to 45 business days. We really appreciate your support of our USA foundries! ***SPECIAL ORDERS such as ; To the Trade orders, Larger orders, Heirloom Bronzes, Larger molds generally take about 60 to 120 days to ship. Also, many designs are hand made to order in our USA foundry, and the process is more complex, such as The medium to larger HenFeathers Original designs, furniture and the ship times can be 4 to 16 weeks.
Shipping & Handling
Most items are able to ship regular ground, Fed Ex or UPS as stated in the Shopping Cart area of our website. The amount of shipping & handling that you will be charged is usually calculated and in most cases shown to you when you enter your order. Shipping and handling fees are intended to compensate us for the cost of processing, handling and packaging, and then delivering your order to you. IMPORTANT NOTE: In the case of larger items that require FREIGHT/TRUCK shipping there is a charge based upon your zip code location, and we will email an invoice with the freight charges. NOTE::: Certain larger designs which exceed FedEx ground requirements, but, still can ship by regular ground with an oversized Fed Ex or UPS fee, we will email an invoice with the oversize charges.
DAMAGES in SHIPPING :::: We pack all of our designs very carefully. If you do receive a damaged item, you much report it to us within a 48 hr. window from the day of the delivery of your order, retain all of the packaging materials and provide
us with pictures of the shipping boxes and the damaged item or items within the 48hr time period from the day of your delivery.
:::: SPECIAL NOTE ABOUT RECEIVING YOUR ORDER DELIVERED BY A FREIGHT CARRIER ::::
When you receive your shipment it must be inspected for any damage while the carrier is there. Each item should be opened and inspected immediately for damage and if there is any damage this should be noted on the carriers delivery receipt while the carrier is present, then sign the delivery receipt. Please retain your signed copy of the delivery receipt with any damage descriptions. If you are not given one, ask for one. If any damage is found, contact The HenFeathers Collection immediately, but no longer than 48hrs.,
after the receipt of your order, to inform us of the damage. The damaged items must be photographed, and the pictures, and the signed copy of the carriers delivery receipt with the damage description, sent to info@henfeathers.com within this time frame.
Thanks so Much, The HenFeathers Collection Tel: 610. 649. 4078
To-The-Trade Customers: Shipping charges are handled as per the To-The-Trade term sheet not at check-out.
| Regular Ground Shipping Rates | |
| Amount | Add |
|---|---|
| 0 to 9.94 | 9.95 |
| 9.95 to 19.94 | 9.95 |
| 19.95 to 29.94 | 11.95 |
| 29.95 to 39.94 | 15.50 |
| 39.95 to 49.93 | 16.50 |
| 49.94 to 69.93 | 19.95 |
| 69.94 to 99.94 | 22.95 |
| 99.95 to 120.93 | 26.50 |
| 120.94 to 159.93 | 34.95 |
| 159.94 to 249.94 | 36.95 |
| 249.95 to 299.94 | 38.95 |
| 299.95 to 399.94 | 45.95 |
| 399.95 to 499.94 | 59.95 |
| 499.95 to 549.94 | 79.95 |
| 549.95 to 799.93 | 99.95 |
| 799.94 to 1000.94 | 125.00 |
| 1000.95 to 1999.94 | 150.95 |
| 1995.95 to 2999.94 | 250.00 |
| 2995.95 to 3999.94 | 375.00 |
| 3995.95 to 4999.99 | 475.00 |
| 5000.00 up | 750.00 |
