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Shipping Info

Customer Satisfaction

We want you to be completely satisfied with your order. If you have any questions about our products or your order e-mail us from the Contact Us section of our site or call us at 610-649-4078. 

Ordering Information

Please place your Hen-Feathers Collection order on-line. After we receive your order, we will send you a confirmation with your order information.  Please note that we accept: Visa, Master Charge and American ExpressYour personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All personal information transmitted during checkout is secured with the latest SSL 128 bit encryption. Furthermore, credit card numbers are stored encrypted, so in the rare case of a breach of security, no sensitive information is compromised.  We value your privacy!

Regular Delivery

Many orders will ship within 15 Business days plus 2 to 5 days for UPS shipping. Many of our designs are hand molded and hand finished so your order could take a little longer depending on the molding and finishing process,and certain stock levels at the time of your order. * SPECIAL ORDERS to Reserve designs, Heirloom Bronzes, Large molds will be { Charged at the time of your order } and generally take about 90 to 180 days to ship. Also, many designs are hand made to order in our USA foundry, and the process is more complex, such as The medium to larger HenFeathers Original designs, and the ship times can be 4 to 20 weeks.  

Shipping & Handling
 
  Most items are able to ship as stated in the Shopping Cart area of our website, Fed Ex ground. The amount of shipping & handling that you will be charged is usually calculated and in most cases shown to you when you enter your order.  Shipping and handling fees are intended to compensate us for the cost of processing, handling and packaging, and then delivering your order to you. IMPORTANT NOTE: In the case of larger items that require FREIGHT/TRUCK shipping there is an additional handling charge of $59 to $150, and a Freight/Truck charge based upon your location.  

We pack all of our designs very carefully. If you do receive a damaged item please let us know within the 5 day return window.

To-The-Trade Customers: Shipping charges are handled as per the To-The-Trade term sheet not at check-out.



Shipping Rates
Amount Add
0 to 9.94 9.95
9.95 to 19.94 9.95
19.95 to 29.94 11.95
29.95 to 39.94 15.50
39.95 to 49.93 16.50
49.94 to 69.93 19.95
69.94 to 99.94 22.95
99.95 to 120.93 26.50
120.94 to 159.93 34.95
159.94 to 249.94 36.95
249.95 to 299.94 38.95
299.95 to 399.94 45.95
399.95 to 499.94 59.95
499.95 to 549.94 79.95
549.95 to 799.93 99.95
799.94 to 1000.94 125.00
1000.95 to 1999.94 150.95
1995.95 to 2999.94 250.00
2995.95 to 3999.94 375.00
3995.95 to 4999.99 475.00
5000.00 up 750.00


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