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Customer Service COLLECTION --> SHOP THE STUDIO STORE Customer Satisfaction We want you to be completely satisfied with your order. If you have any questions about our products or your order, call us anytime at 610-649-4078, or e-mail us from the Contact Us section of our site. We will reply as soon as possible. Ordering Information You can place your Hen-Feathers Collection order on-line using our "Shopping Area" under The Hen-Feathers Collection Studio Store, or you can call us at 610-649-4078 and place your order. After we receive your order, we will send you a confirmation with your order information. Please note that we accept: Visa, Master Charge and American Express. Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All personal information transmitted during checkout is secured with the latest SSL 128 bit encryption. Furthermore, credit card numbers are stored encrypted, so in the rare case of a breach of security, no sensitive information is compromised. We value your privacy! Returns If you are unhappy with your order for any reason, please call us first. We will give you information to expedite your return. Please call us within 60 days. Any order returned after 60 days will not be refunded. Shipping & Handling All items are shipped as stated in the Shopping Cart area of our website. The amount of shipping & handling that you will be charged is automatically calculated and shown to you when you enter your order. Shipping and handling fees are intended to compensate us for the cost of processing, handling and packaging, and then delivering your order to you. Shipping and handling costs will vary, but typically add about 20% to the total cost of your order. |
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